Frequently Asked Questions

What is CBD? Full spectrum CBD?
CBD is short for "cannabidiol" which is one of many cannabis compounds that is usually comprised of up to 40% of the plant's extract. CBD is a major component of hemp most commonly used for it's therapeutic and medicinal benefits. We only use a pure, high quality, full spectrum grade of CBD Oil with 0% THC. The difference between full spectrum and isolate CBD.

What's so special about Shea Butter?
Shea butter is absolutely amazing! It has been used for centuries in West Africa and now around the world for beauty/cosmetic, medicinal, and even cooking purposes. It is great on its own and combines well with other natural ingredients like the essential oils and other raw materials that are used in all Shea Med products. We only use high-quality, unrefined Shea Butter from Ghana to ensure the best natural results.

Do the products smell like weed or medicine?
Most weed today smell like skunks and if you aren't referring to the fruit-flavored (cherry, grape, orange) kid medicine, we imagine you mean that menthol Bengay scent. Thankfully, our Better products smell like none of that mess. With a heavenly blend of peppermint, eucalyptus, and tumeric, our CBD products smell more like an aromatherapeutic spa than weed or medicine.  If you do not trust us, try our better sample pack first. Either way, you will love the benefits so much that the smell won't matter!

What are the benefits of using CBD topically?
Please keep in mind that we add CBD into our formulas. Every ingredient included in our Better products was selected for its amazing benefits, effectiveness, ease of incorporation, aroma, and other factors. Alone, the benefits of using CBD topically include reducing inflammation, relieving itchiness, burning, bug bites, infections, scrapes, and wounds, fighting acne, and reducing the appearance of wrinkles, fine lines, and other signs of aging. Now, combine those fire benefits with the healing properties of shea butter, peppermint, eucalyptus, tumeric, aloe vera juice, and more for the ultimate line of beauty products. (By the way, we openly list every ingredient in our product description in case you were wondering.)

Can you get high from CBD?
NO. The "high" effect comes from THC and the CBD extract in our products has ZERO % THC. 

What is THC?
THC or tetrahydrocannabidiol is one of at least 113 cannabinoids found in the cannabis plant and the main component of marijuana. While it's healing benefits are equal to that of CBD, it is favorited because its psychoactive properties are responsible for getting people high. We decided to focus solely on the healing benefits of cannabis, so there is NO THC in any of our products.

Is CBD legal?
Generally, CBD products that contain less than 0.3% THC is simply classified as hemp under federal law according to the 2014 Farm Bill, making it legal to possess and distribute. However, CBD taken internally is not "legal in all 50 states". As of 2018, CBD is legal for recreational use in the following states: Alaska, California, Colorado, Maine, Massachusetts, Nevada, Oregon, and Washington.

Thankfully, CBD is not the sole ingredient but an added one in our Better Medleys, which are meant for topical use only. And since we do not sell marijuana or the CBD extract (with THC) itself, we are not required to possess the specific license needed to do such things. We are not drug dealers and we are still taxed like a normal cosmetic beauty company. Therefore, OUR PRODUCTS ARE LEGAL TO USE!

Will Shea Med's CBD products help me?
We stand by everything we say about our Better products, but don't take our word for it! We highly suggest reading our customer reviews as they are the best testament to our products.

Do I need doctor's prescription or a medical marijuana card?
No, as there is no marijuana in our products. You do not need a medical card to place an order. However, we always suggest consulting your physician or doctor for any medical advice. Just to reiterate, statements about our Better Butter or any products on our site have not been evaluated by the FDA. Our products are not intended to diagnose, cure, treat, or prevent any disease. (Note: We are required by law to say give this disclaimer, which is why you will see it all over our site.)

When will my package arrive?
We will always do our best to process, produce, and ship your order in a timely fashion. Review our Shipping Policies and visit usps.com for priority mail ship times for domestic (U.S.A.) and international orders. Please note that ship time is NOT the same as lead time. Our general lead time to produce orders (and get them ready to ship) is 3-5 business days (does not include weekends or holidays). You will be able to track your package via the tracking email we send to you once your has been shipped. If your package is taking longer than normal to arrive, please contact your local post office or their national line at (800) 275-8777. If your package is lost or damaged, you will be able to file a claim to get a fully refunded by USPS.

Do you offer discounts for veterans, soldiers, social security (65+), disability, low-income or students?
YEP, 20% OFF every order anytime! These discounts cannot be applied to any special ongoing sales or discounts. Please email us at hello@sheamed.com with 1) an image of your ID and/or 2) any paperwork proving that you fall in this category. We are happy to get your personal discount code generated for you! NOTE: We are not able to ship to military bases – if you have an address off base, please have your package shipped there.

The product melted, can I have a refund? 

Shea Med cannot accept returns or apply refunds if butter-based products, like our Better Butter for example, are left outside to melt. However, you should not be discouraged. They can easily be transformed back to a more solid form by refrigeration or just storing them in a cool, dark place. Please see our Heat Caution and Summer Care page for more information.

SHIPPING NOTE: This is the main reason we require Priority Shipping on all orders. If it gets too hot, we may include ice packs in the packaging to help maintain their quality. All packages with butter-based products should be swiftly taken inside upon delivery, so please make sure to keep an eye on your tracking number sent via the shipping tracking confirmation email.